Question 1

How do I create a storefront?

Accepted Answer

Sign up for a Paylo account through the Paylo Business App at business.usepaylo.com. Once logged in, follow the setup wizard to create your storefront, add products, and configure your settings.

Question 2

How do I receive payments?

Accepted Answer

Paylo automatically processes payments and holds funds in escrow for 7 days, or until the customer confirms delivery — whichever comes first. Once the escrow period completes, funds are settled to your linked bank account.

Question 3

Can I use my own domain?

Accepted Answer

Yes! With our Growth plan or higher, you can connect your own custom domain to your storefront for a fully branded experience.

Question 4

How do I add products to my store?

Accepted Answer

From your merchant dashboard, go to Products > Add Product. Enter the product details, upload images, set pricing and inventory, then publish.

Question 5

What payment methods do you support?

Accepted Answer

Cards, bank transfers and USSD through Paystack, crypto (USDT and USDC) through Breet, and Paylo Credits.

Question 6

How do I handle refunds?

Accepted Answer

Refunds can be processed from your merchant dashboard under Orders. Select the order and click "Issue Refund". Funds will be returned to the customer within 5–10 business days.

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