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Frequently asked questions
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How do I create a storefront?
Sign up for a Paylo account through the Paylo Business App at partners.usepaylo.com. Once logged in, follow the setup wizard to create your storefront, add products, and configure your settings.
How do I receive payments?
Paylo automatically processes payments and holds funds in escrow for 7 days, or until the customer confirms delivery — whichever comes first. Once the escrow period completes, funds are settled to your linked bank account.
Can I use my own domain?
Yes! With our Growth plan or higher, you can connect your own custom domain to your storefront for a fully branded experience.
How do I add products to my store?
From your merchant dashboard, go to Products > Add Product. Enter the product details, upload images, set pricing and inventory, then publish.
What payment methods do you support?
We support multiple payment methods including credit/debit cards, bank transfers, and mobile money (depending on your region).
How do I handle refunds?
Refunds can be processed from your merchant dashboard under Orders. Select the order and click "Issue Refund". Funds will be returned to the customer within 5–10 business days.
Are you a merchant?
Access your dashboard, manage products, and view orders on the Paylo Business App.